Bachelor in Hospitality Management ShortList 31 views

Angie Anccasi Soriano

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General Information

With my seven years of experience in customer service role, I believe I would be a valuable accent to your team. I have a bachelor degree in Hospitality from Peru and I am currently studying Hospitality at the Cornerstone College to get a Canadian Diploma and I am looking for a job related to my studies.

  • Preferred locations  British Columbia
  • Job Categories  Hospitality Jobs
  • Language English, Spanish
  • Highest Degree Level Bachelor's Degree
  • Total Years of Experience 5+ years
  • Skills Administrative Support, Auditing, Customer Service, Microsoft Excel
  • Student Number 2020804
  • Please login with Employer account to view more fields.

Education

March 2021-April 2021
Cornerstone International Community College of Canada

Studies in hotel and restaurant operations.


June 202-November 2020
Sise - Computing Institute

Studies in basic and intermediate word, power point and excel.


March 2012-November 20216
Universidad San Martin de Porres, Lima – Peru

Bachelor’s degree in studies in administration, marketing, logistics, customer service, quality of service, among others in hotels.


Work Experience

April 2021 - Present
Salad Maker
Field & Social – Royal Centre, Vancouver, Canada

· Provide exceptional customer service to all F&S customers and community.

· Prepare salads as per F&S menu (betweenrn200 to 300 salads per day), taking into consideration customers’ dietary preferences or allergies.

· Restock salad station, fridges, and packaging (light food preparation required), connecting with kitchen staff to ensure efficient and seamless service. 

· Demonstrate attention to detail and able to adapt to changing schedules.


February 2018 - February 2020
Restaurant Steward
Princess Cruises – Los Angeles, California, U.S.

· As Telephone Operator in Room service my main duty were to answer incoming calls, speaking clearly, distinctly and with a friendly courteous tone. Also, I was responsible for taking orders and serving food and beverages to both passengers and ship's officers and staff members.

· As a Buffet Steward I was responsible to assist the passengers in the main buffet during the breakfast time by taking and serving drink orders, bussing tables, and keeping the tables clean.

· As a Hostess in the specialty and regular dining rooms, I was in charge of welcoming the guests and taking them to their tables, in case everything was busy, I would take their name down and give them a busser to let them know when their tables were ready.

· Additional responsibilities will also involve assisting with the meet and greet of the passengers on embarkation or disembarkation days.


September 2016 - January 2018
Front Desk Agent
Hotel Miramar, Lima, Peru.

· Welcome everyone to the hotel and engage in friendly conversations while conducting check-in process.

· Direct visitors to the appropriate person and office.

· Receive all incoming calls and coordinate with hotel staff to fulfill requests and resolve issues.

· Ensure reception area is tidy and presentable with all necessary items and material.

· Provide basic and accurate information in-person and via phone/email to the guests

· Process customer payments and presenting them with the bill upon check-out.

· Collaborate with housekeeping and other areas to address and mitigate facility issues.


June 2015 - December 2015
Travel agency operation assistant
Peru Travel Service, Lima, Peru.

·  Assist our clients to determine their needs and advise them appropriately about destinations, ways of transportations, travel dates, costs, and accommodations.

·  Use promotional techniques and prepared promotional materials to sell itinerary tour packages.

· Deal with occurring travel problems or complaints.

· Enter data into our software and maintained client files in network with tour operators-level designs.


December 2014 - March 2015
Resort Worker
Bluefinn Bay Family of Resorts, Minnesota, US.

· Perform housekeeping duties such as vacuum, sweep, and mop floors of the rooms, clean and stock restrooms, notify managers of necessary repairs, keep linen room stocked and others.

· Assist in events like a server, being responsible of interacting with guests, setting up banquet area, busing dishes, maintaining cleanliness, and serving food and beverages.

· Assist in the kitchen area of the cafeteria by helping with the food preparation, delivery, and setting up different events.


September 2013 - October 2014
Waitress
Edo Sushi Bar, Lima, Peru.

· Present the menu and provide detailed information when asked. Up-sell additional products when appropriate.

· Take accurate food and drinks orders, using a pos ordering software. Serve food and drink orders.

· Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.

· Provide excellent customer service to guests. Report any feedback from the costumers to the supervisors.


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