Bachelor in Hospitality Management ShortList 42 views

· Provide exceptional customer service to all F&S customers and community.

· Prepare salads as per F&S menu (betweenrn200 to 300 salads per day), taking into consideration customers’ dietary preferences or allergies.

· Restock salad station, fridges, and packaging (light food preparation required), connecting with kitchen staff to ensure efficient and seamless service. 

· Demonstrate attention to detail and able to adapt to changing schedules.

· As Telephone Operator in Room service my main duty were to answer incoming calls, speaking clearly, distinctly and with a friendly courteous tone. Also, I was responsible for taking orders and serving food and beverages to both passengers and ship's officers and staff members.

· As a Buffet Steward I was responsible to assist the passengers in the main buffet during the breakfast time by taking and serving drink orders, bussing tables, and keeping the tables clean.

· As a Hostess in the specialty and regular dining rooms, I was in charge of welcoming the guests and taking them to their tables, in case everything was busy, I would take their name down and give them a busser to let them know when their tables were ready.

· Additional responsibilities will also involve assisting with the meet and greet of the passengers on embarkation or disembarkation days.

· Welcome everyone to the hotel and engage in friendly conversations while conducting check-in process.

· Direct visitors to the appropriate person and office.

· Receive all incoming calls and coordinate with hotel staff to fulfill requests and resolve issues.

· Ensure reception area is tidy and presentable with all necessary items and material.

· Provide basic and accurate information in-person and via phone/email to the guests

· Process customer payments and presenting them with the bill upon check-out.

· Collaborate with housekeeping and other areas to address and mitigate facility issues.

·  Assist our clients to determine their needs and advise them appropriately about destinations, ways of transportations, travel dates, costs, and accommodations.

·  Use promotional techniques and prepared promotional materials to sell itinerary tour packages.

· Deal with occurring travel problems or complaints.

· Enter data into our software and maintained client files in network with tour operators-level designs.

· Perform housekeeping duties such as vacuum, sweep, and mop floors of the rooms, clean and stock restrooms, notify managers of necessary repairs, keep linen room stocked and others.

· Assist in events like a server, being responsible of interacting with guests, setting up banquet area, busing dishes, maintaining cleanliness, and serving food and beverages.

· Assist in the kitchen area of the cafeteria by helping with the food preparation, delivery, and setting up different events.